Dealing with bureaucracy - again

Does the following reponse that I've just received from the Cumbria County Council fill you with confidence?


"Our service standard for dealing with e-mails is as follows:

A response to the email will be given within 10 working days from the sent date that appears on the customers email. Where a detailed reply will take longer, the response will still be issued giving guidance on when the customer can expect the detailed response."

What kind of reply would you like to get?

Then a few seconds later:

And now this to every email I send to the info email address all with a different reference number ( the wonders of automatic email. My the fun one could have clogging up the system! One day the whole of local government will be run by robots - or people doing a good imitation.) :

"Dear Customer

Thank you for your enquiry. Your reference number is CAP/0112903.

The customer services team are dealing with your enquiry and will respond within 10 working days. If we are unable to respond to your request within this timescale we will inform you of this.

If you would like to speak with someone about your enquiry then please call 01228 606060 and ask for the customer services team. If your enquiry is urgent and outside the normal office hours of 8.45am - 5.15pm Mon - Fri. Please call 01228 526690.

Regards

Customer Services Team